Acer 6920 Manuel d'utilisateur

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Aspire 6920 Series
Service Guide
PRINTED IN TAIWAN
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw
Vue de la page 0
1 2 3 4 5 6 ... 123 124

Résumé du contenu

Page 1 - Service Guide

Aspire 6920 SeriesService Guide

Page 2 - Revision History

4 Chapter 1System Block Diagram

Page 3 - Disclaimer

100 Chapter 5

Page 4 - Conventions

Chapter 6 99This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 6920. Refer to this chapter whenever or

Page 5

100 Chapter 6Aspire6920 Exploded Diagram

Page 6

Chapter 6 101

Page 8 - I/O Ports

Chapter 6 103

Page 9 - • Temperature:

104 Chapter 6CATEGORY PARTNAME ACER PART NO. ACCESSORYREMOTE CONTROLLER FOMOSA21 RC804V-B EURT.22700.008REMOTE CONTROLLER FOMOSA21 RC804V-B TCRT.22700

Page 10 - System Block Diagram

Chapter 6 105BATTERY LI-ION 6CELL SANYO AS-2007B 3S2P 4400MAHBT.00603.042BATTERY LI-ION 6CELL SONY AS-2007B 3S2P 4400MAHBT.00604.025BATTERY LI-ION 6CE

Page 11 - Board Layout

106 Chapter 6MAINBOARD AS6920 INTEL GM965 ICH8M ATHEROS AR8121 LFMB.APD0B.001LED BOARD RIGHT 55.APQ0N.009LED BOARD LEFT 55.APQ0N.010TOUCHPAD BUTTON BO

Page 12 - 6 Chapter 1

Chapter 6 107POWER BUTTON BOARD 55.APQ0N.003E-KEY BOARD 55.APQ0N.006USB BOARD W/O TV CABLE 55.APQ0N.008USB BOARD WITH TV CABLE 55.AP40N.001I/O BOARD 5

Page 13 - Your Acer Notebook tour

Chapter 1 5Board Layout

Page 14 - Closed Front View

108 Chapter 6WIRELESS LAN BOARD 802.11AGN INTEL 4965AGN MOW1 MINI PCIKI.KDN01.001WIRELESS LAN BOARD 802.11AGN INTEL 4965AGN MOW2 MINI PCIKI.KDN01.002W

Page 15 - Left View

Chapter 6 109TOUCHPAD SYNAPTICS TM-00372-01256.APQ0N.001MODEM BOARD FOXCONN MC4Z MDC1.5_3 3.3V T60M955.00FX.22500.009MODEM BOARD MDC 1.5 FOXCONN T60M9

Page 16 - Right View

110 Chapter 6"LCD/CAMERA CABLE 16"" WUXGA/WXGA"50.APQ0N.012"LCD/CAMERA CABLE 16"" WXGA"50.APQ0N.013DC-IN CABLE

Page 17 - Chapter 1 11

Chapter 6 111POWER BUTTON BOARD CABLE50.APQ0N.003TOUCH BUTTON BOARD CABLE50.APQ0N.004MEDIA BOARD CABLE 50.APQ0N.005E-KEY BOARD CABLE 50.APQ0N.006USB B

Page 18 - Base view

112 Chapter 6CAMERA 0.3M SUYIN 57.APQ0N.001CAMERA 0.3M CHICONY 57.APQ0N.002CASE/COVER/BRACKET ASSEMBLYMINI DUMMY CARD 42.APQ0N.008SD DUMMY CARD 42.APQ

Page 19 - Easy-Launch Buttons

Chapter 6 113LCD BRACKET LEFT 33.APQ0N.005UPPER CASE W/ FINGER PRINT HOLE60.APQ0N.002TOUCHPAD BRACKET 33.APQ0N.001LOWER CASE 60.APN0N.001LOWER CASE 60

Page 20 - Touchpad Basics

114 Chapter 6MPCI COVER 42.APQ0N.003OPTICAL BRACKET 33.AAMVN.002KENSINGTON BRACKET 33.APQ0N.006HINGE COVER ASSEMBLY LEFT42.APQ0N.007HINGE COVER ASSEMB

Page 21

Chapter 6 115VGA BRACKET TOP 33.APQ0N.003VGA BRACKET BOTTOM 33.AKE0N.005CPU/PROCESSORCPU INTEL CORE2DUAL T9500 PGA 2.6G 6M FSB800 PENRYNKC.95001.DTPCP

Page 22 - Using the Keyboard

116 Chapter 6CPU INTEL PENTIUM DUAL-CORE T2370 PGA 1.73G 1M FSB533KC.23701.DTPDVD RW DRIVEODD BD COMBO DL 2X SONY BC-5500A LF W/O BEZEL 1.B1 PATAKO.00

Page 23 - Hot Keys

Chapter 6 117CPU HEATSINK FOR 965GM 60.APD0N.002CPU HEATSINK FOR 965PM 60.APQ0N.003CPU HEATSINK FINGER 33.APD0N.001CPU HEATSINK FINGER 33.APQ0N.002HDD

Page 25 - The US dollar sign

118 Chapter 6HDD 160GB 5400RPM SATA TOSHIBA MK1646GSX LEO BS LF F/W:LB113JKH.16004.002HDD 160GB 5400RPM SATA II HGST HTS542516K9SA00 BRONCO-B LF F/W:C

Page 26 - Acer Empowering Technology

Chapter 6 119KEYBOARD 15_16KB-FV1 89KS BLACK SWEDISH (GLOSSY)KB.INT00.267KEYBOARD 15_16KB-FV1 89KS BLACK SPANISH (GLOSSY)KB.INT00.268KEYBOARD 15_16KB-

Page 27 - Acer eAudio Management

120 Chapter 6KEYBOARD 15_16KB-FV1 89KS BLACK DANISH (GLOSSY)KB.INT00.287KEYBOARD 15_16KB-FV1 89KS BLACK CZECH (GLOSSY)KB.INT00.288KEYBOARD 15_16KB-FV1

Page 28 - Acer ePower Management

Chapter 6 121SODIMM 512MB DDRII667 HYNIX HYMP164S64CP6-Y5 LFKN.5120G.024SODIMM 1GB DDRII667 NANYA NT1GT64U8HB0BN-3C LFKN.1GB03.014SODIMM 1GB DDRII667

Page 29 - (for selected models)

122 Chapter 6SCREW I M2 6MM M 4.5MM 0.8MM PHIL BK PATCH86.APQ0N.004SCREW I M2.5 2.5MM MACH 4.5MM 0.8MM CROSS BNI PATCH86.APQ0N.005

Page 30 - 24 Chapter 1

Chapter 1 7Your Acer Notebook tourAfter knowing your computer features, let us show you around your new Aspire computer.

Page 31 - Acer eRecovery Management

8 Chapter 1Closed Front View

Page 34

Chapter 1 11

Page 36 - Launch Manager

Chapter 1 13IndicatorsThe computer has several easy-to-read status indicators. The front panel indicators are visible even when the computer cover is

Page 37 - LAN Interface

IIRevision HistoryPlease refer to the table below for the updates made on Aspire6920 service guide.Date Chapter Updates

Page 38 - Memory Combinations

14 Chapter 1The mail and Web browser buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser, mail and p

Page 39 - Item Specification

Chapter 1 15Move your finger across the touchpad (2) to move the cursor. Press the left (1) and right (4) buttons located beneath the touchpad to perf

Page 40 - DC Power Requirements

16 Chapter 1Using the KeyboardThe keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys

Page 41 - DVD-SuperMulti Interface

Chapter 1 17Windows KeysThe keyboard has two keys that perform Windows-specific functions.Hot KeysThe computer employs hotkeys or key combinations to

Page 42 - USB Port

18 Chapter 1Special KeyYou can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard. To type:

Page 43 - Keyboard

Chapter 1 19The Euro symbol1. Open a text editor or word processor.2. Either directly press the <> symbol at the bottom-right of the keyboard

Page 44 - LCD 16.0" inch

20 Chapter 1Acer Empowering TechnologyAcer’s innovative Empowering Technology makes it easy for you to access frequently used functions and manage you

Page 45 - System Power Management

Chapter 1 217 Make sure the box Use for Acer eRecovery Management is checked.8 Click OK to set the password.Acer eAudio ManagementAcer eAudio Manageme

Page 46

22 Chapter 1To choose your playback device, click the icon on the upper right side ofthe Acer eAudio Management window.Acer ePower Management Acer e

Page 47 - System Utilities

Chapter 1 23For additional options, click “Settings” to: Set alarms. Re-load factory defaults. Select what actions will be taken

Page 48 - Invoking BIOS Setup

IIICopyrightCopyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, sto

Page 50 - 50 Chapter 2

Chapter 1 25Acer eRecovery ManagementAcer eRecovery Management is a versatile backup utility. It allows you to createfull or incremental backups, burn

Page 51 - Chapter 2 51

26 Chapter 1Acer eSettings ManagementAcer eSettings Management allows you to inspect hardware specifications, setBIOS passwords and modify boot option

Page 52

Chapter 1 27• Provides a simple graphical user interface for navigation.• Prints and saves hardware specifications.• Lets you set an asset tag for you

Page 53 - Advanced

28 Chapter 1The Windows Mobility Center collects key mobile-related system settings in oneeasy-to-find place, so you can quickly configure your Acer s

Page 54 - Security

Chapter 1 29Using the System UtilitiesNOTE: The system utilities work under Microsoft Windows XP only.Acer GridVista (dual-display compatible)NOTE: Th

Page 55 - Removing a Password

30 Chapter 1NOTE: Please ensure that the resolution setting of the second monitor is set to the manufacturer's recommended value.Launch ManagerLa

Page 56 - Changing a Password

Chapter 1 31Hardware Specifications and ConfigurationsProcessorItem SpecificationCPU type Intel CPU PenrynCore logic Intel 965PM/965GM + ICH8MCPU pack

Page 57 - Chapter 2 57

32 Chapter 1 NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. On

Page 58 - 58 Chapter 2

Chapter 1 33 2048MB 1024MB 3072MB2048MB 2048MB 4096MBLAN InterfaceItem SpecificationChipset ATHEROS_AR8121Supports LAN protocol 10/100/1000 EthernetPC

Page 59 - Chapter 2 59

IVConventionsThe following conventions are used in this manual:SCREEN MESSAGESDenotes actual messages that appear on screen.NOTE Gives bits and pieces

Page 60 - BIOS Flash Utility

34 Chapter 1Protocol 802.11AGNInterface PCI Hard Disk Drive InterfaceItem SpecificationVendor & Model Name HGST HTS541680J9SA00WD WD800BEVS-22RST0

Page 61 - Remove HDD password Utility

Chapter 1 35Ultra DMA mode-5 100 MB/Sec.Ultra DMA mode-5 100 MB/Sec.Ultra DMA mode-5 100 MB/Sec.DC Power RequirementsVoltage tolerance 5V(DC) +/- 5%DV

Page 62 - 62 Chapter 2

36 Chapter 1Power RequirementInput Voltage 5 V +/- 5 % (Operating) Audio InterfaceItem SpecificationAudio Controller Realtek ALC889XAudio onboard or o

Page 63 - Chapter 3

Chapter 1 37 Serial port function control Enable/Disable by BIOS SetupExpress Card InterfaceItem SpecificationExpress card controller Built-in ICH8M

Page 64 - General Information

38 Chapter 1BatteryItem SpecificationVendor & model name BATTERY PACK SANYO LI-ION 8 CELL2.4, 4800MAHBATTRY PACK SONY LI-ION 8CELL2.4, 4800MAHBatt

Page 65 - Chapter 3 63

Chapter 1 39Support Color 262,144Viewing Angle (degree)Horizontal: Right/Left 65/65Vertial: Upper/Lower 50/50Temperature Range(C)OperatingStorage (shi

Page 66 - 64 Chapter 3

40 Chapter 1Mech. Off (G3) All devices in the system are turned off completely.Soft Off (G2/S5) OS initiated shutdown. All devices in the system are t

Page 67 - Removing the Battery Pack

Chapter 2 47BIOS Setup UtilityThe BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/Output System).Y

Page 68 - Removing the HDD

48 Chapter 2 Invoking BIOS SetupThe setup function can only be invoked by pressing F2 when Press <F2> to enter Setup message is prompted on t

Page 69

Chapter 2 49InformationNOTE: The system information is subject to different models.Parameter DescriptionCPU Type This field shows the CPU type and spe

Page 70

VPrefaceBefore using this information and the product it supports, please read the following general information.1. This Service Guide provides you wi

Page 71 - Removing the Hinge cover

50 Chapter 2UUID Number This will be visible only when an internal LAN device is presenting.UUID=32bytesParameter Description

Page 72 - Removing the BTCB screws

Chapter 2 51MainThe Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user

Page 73 - Disassembling the Main Unit

52 Chapter 2The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.NOTE: The s

Page 74 - Disassembling the LED boards

Chapter 2 53AdvancedThe Advanced screen displays advanced settings in BIOS.The table below describes the parameters in this screen. Settings in boldfa

Page 75 - 18. Remove M/B from the BTCB

54 Chapter 2SecurityThe Security screen contains parameters that help safeguard and protect your computer from unauthorized use.

Page 76 - Disassembly LCM module

Chapter 2 55The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.NOTE: When

Page 77 - 8. Remove the Inverter board

56 Chapter 21. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears:2. Type the c

Page 78 - Disassembling the ODD Module

Chapter 2 57If the new password and confirm new password strings do not match, the screen will display the following message.

Page 79 - Troubleshooting

58 Chapter 2BootThis menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette dri

Page 80 - System Check Procedures

Chapter 2 59ExitThe Exit screen contains parameters that help safeguard and protect your computer from unauthorized use.The table below describes the

Page 82 - Check the Power Adapter

60 Chapter 2BIOS Flash UtilityThe BIOS flash memory update is required for the following conditions: New versions of system programs

Page 83 - Touchpad Check

Chapter 2 61Remove HDD password UtilityThis section provide you with removing HDD password method:Remove HDD Password:If you key in wrong HDD password

Page 84

62 Chapter 2Then the HDD password will be unlocked and will auto into Windows after reboot.

Page 85 - Index of Error Messages

Chapter 3 61This chapter contains step-by-step procedures on how to disassemble the notebook computer Aspire 6920 for maintenance and troubleshooting.

Page 86 - Error Message List

62 Chapter 3General InformationBefore You BeginBefore proceeding with the disassembly procedure, make sure that you do the following:1. Turn off the p

Page 87 - Chapter 4 87

Chapter 3 63Disassembly Procedure FlowchartThe flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence

Page 89 - Chapter 4 89

Chapter 3 65Removing the Battery Pack1. Release the battery.2. Slide the battery latch then remove the battery.

Page 90 - 90 Chapter 4

66 Chapter 3Removing the HDD/Memory Module/Wireless LAN Card/TV Tuner Card/System Fan/Thermal Modules/CPU Removing the HDD1. Remove the six screws fas

Page 91 - Chapter 4 91

Chapter 3 678. Disconnect the main and auxiliary antennae from the wireless LAN card.9. Then take out the wireless LAN card from the main unit. 10. Lo

Page 92 - Power-Related Symptoms

Chapter 1 1FeaturesBelow is a brief summary of the computer’s many feature:Operating system: Windows Vista™NOTE: Windowsl® VistaTM Capable PCs come

Page 93

68 Chapter 3Removing the Thermal Modules and the CPU19. Remove the two screws holding the finger heatsink.20. Detach the finger heatsink from the main

Page 94

Chapter 3 69Removing the ODD and Dummy cards25. Remove the screw fastening the optical disk drive module on the bottom.26. Use a tool to push the opti

Page 95 - Intermittent Problems

70 Chapter 3Removing the BTCB screws29. Loose 21 screws from BTCB.30. Detach Switch cover.31. Disconnect Media board FFC from the Switch cover

Page 96 - Undetermined Problems

Chapter 3 71Disassembling the Main Unit1. Turn over the keyboard as the image shows.2. Disconnect the Keyboard FFC from the main board3. Then remove

Page 97 - Chapter 5

72 Chapter 3Disassembling the LED boards11. Loose the LED boards four screws.12. Remove two LED boards from the machine.13. Loose four LCM hinge screw

Page 98 - Bottom View

Chapter 3 73Remove I/O baord and Main Board.15. Loose the daughter board screw then remove the daughter board from the machine.16. Disconnect four cab

Page 99 - Chapter 5 99

74 Chapter 319. Disconnect LED/B cable and USB/B FFC.20. Remove the USB board from BTCB..21. Loose two Modem card screws.22. Disconnect Modem card cab

Page 100 - 100 Chapter 5

Chapter 3 758. Remove the Inverter board.9. Loose four LCD hinge screws, then remove two hinges from LCD panel.

Page 101 - Chapter 6

76 Chapter 3Disassembling the External ModulesDisassembling the HDD Module1. Remove the four screws holding the HDD (hard disk drive) foil; two on eac

Page 102 - Aspire6920 Exploded Diagram

Chapter 4 79Use the following procedure as a guide for computer problems.NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer

Page 103 - Chapter 6 101

2 Chapter 1Storage subsystem • 2.5" hard disk drive • Optical drive options: • Blu-ra

Page 104 - 102 Chapter 6

80 Chapter 4System Check ProceduresExternal Diskette Drive CheckDo the following to isolate the problem to a controller, driver, or diskette. A write-

Page 105 - Chapter 6 103

Chapter 4 81If any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory checkMemory errors might stop

Page 106

82 Chapter 4Check the Power AdapterUnplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter ca

Page 107

Chapter 4 83Check the Battery Pack To check the battery pack, do the following:From Software:1. Check out the Power Management in control Panel2. In P

Page 108

84 Chapter 4Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely ca

Page 109

Chapter 4 85Index of Error MessagesError Code ListError Codes Error Messages006 Equipment Configuration ErrorCauses:1. CPU BIOS Update Code Mismatch2.

Page 110

86 Chapter 4Real time clock error RTC batteryRun BIOS Setup Utility to reconfigure system time, then reboot system.System boardPrevious boot incomplet

Page 111

Chapter 4 87Error Message ListNo beep Error Messages FRU/Action in SequenceNo beep, power-on indicator turns off and LCD is blank.Power source (batter

Page 112

88 Chapter 4Phoenix BIOS Beep CodesCode Beeps POST Routine Description02h Verify Real Mode03h Disable Non-Maskable Interrupt (NMI)04h Get CPU type06h

Page 113

Chapter 4 8946h 2-1-2-3 Check ROM copyright notice48h Check video configuration against CMOS49h Initialize PCI bus and devices4Ah Initialize all video

Page 114

Chapter 1 3Environment • Temperature:•operating: 5 C to 35 C•Non-operating: -20 C to 65 C•Humidity (non-condensing):•operating: 20%

Page 115

90 Chapter 48Ch Initialize floppy controller8Fh Determine number of ATA drives (optional)90h Initialize hard-disk controllers91h Initialize local-bus

Page 116

Chapter 4 91D2h Unknown interruptCode BeepsE0h Initialize the chipsetE1h Initialize the bridgeE2h Initialize the CPUE3h Initialize the system timerE4h

Page 117

92 Chapter 4Index of Symptom-to-FRU Error MessageLCD-Related SymptomsSymptom / Error Action in SequenceLCD backlight doesn't workLCD is too darkL

Page 118

Chapter 4 93Battery can’t be charged See “Check the Battery Pack” on page 83. Battery packSystem boardPCMCIA-Related SymptomsSymptom / Error Action in

Page 119

94 Chapter 4NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 96.Battery fuel g

Page 120

Chapter 4 95Intermittent ProblemsIntermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defec

Page 121

96 Chapter 4Undetermined ProblemsThe diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whet

Page 122

Chapter 5 97Jumper and Connector LocationsChapter 5

Page 123

98 Chapter 5Bottom View

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Chapter 5 99

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